Refund policy

Shipping & Return Policy

At Pawwji, every order is prepared with care because we know it's more than just apparel. We want your shopping experience to be as enjoyable as wearing your favourite Pawwji tee.

Shipping Policy

Order Processing

  • Orders are typically processed within 1 to 3 business days after payment confirmation.

  • During new launches, festive seasons, or promotional events, processing times may be slightly longer. If this happens, we'll keep you informed.

Delivery Timeline

  • Standard delivery across India usually takes 3 to 7 business days, depending on your location.

  • Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Shipping Charges

  • Free shipping is available on all prepaid orders above ₹1,200.

  • Shipping charges for other orders are calculated at checkout based on the delivery location.

  • Cash on Delivery (COD), where available, may include an additional handling fee.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email or SMS with your tracking details so you can follow your package every step of the way.

Incorrect Shipping Information

Please ensure your shipping address, phone number, and email address are accurate before placing your order. Pawwji cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Return Policy

We want you to love your Pawwji purchase. If something isn't right, we're here to help.

Eligibility for Returns

Returns are accepted only if:

  • The product received is damaged, defective, or incorrect.

  • The request is raised within 7 days of delivery.

  • The item is unused, unwashed, and returned with its original tags and packaging.

Items Not Eligible for Return

For hygiene and quality reasons, we do not accept returns or exchanges for:

  • Products that have been worn, washed, or altered.

  • Products returned without original packaging or tags.

  • Items damaged due to misuse or improper care.

  • Products purchased during clearance or final sale promotions, unless they arrive damaged or incorrect.

Customised or Personalised Products

As customised products are created specifically for you, they cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.

Return Process

To initiate a return:

  1. Contact our customer support within 7 days of delivery.

  2. Share your order number along with clear photographs of the product and packaging.

  3. Our team will review your request and provide the next steps if the return is approved.

Refunds

  • Once the returned product has been received and inspected, approved refunds will be processed to the original payment method.

  • Refunds are typically completed within 5 to 10 business days, depending on your payment provider or bank.

Exchanges

If you've received a damaged, defective, or incorrect item, we'll gladly replace it, subject to stock availability. If the original item is unavailable, we'll offer a suitable replacement or issue a refund.

Need Assistance?

If you have any questions regarding your order, shipping, returns, or exchanges, our customer support team is always happy to help. Write to us at support@pawwji.com

Thank you for choosing Pawwji.

Fashion for the Pawwsessed.